SAN MATEO COUNTY FIRE DEPARTMENT
IN COOPERATION
WITH
CALFIRE
CUSTOMER CARE SURVEY
Your name:
(optional)
Email: (optional)
Phone # (optional)
Best time to contact you.
YES NO
What type of service did you use
Did fire personnel perform their jobs
professionally and competently?
Did we listen to your concerns?
Did we treat you with respect and dignity?
Did we explain procedures clearly?
Were we prompt in response time?
Did we take personal responsibility to answer
your concerns and resolve them?
Fire Emergency
Medical Emergency
Rescue (vehicle accident, water rescue, etc.)
Public Assist
Fire Investigation
Public Fire education
Fire Prevention/ Inspection
Child Safety Seat Inspection
EMS training
Questions, comments, or feedback: